Dear Valued Customer,

We want to inform you that one of our long-time partners, SunPower, has recently filed for Chapter 11 bankruptcy protection. While this development is disheartening, we want to assure you that Earthlight remains committed to supporting you.

As a growing family-owned and operated business, transparency and adherence to our core values are fundamental to us. One of our core values is “We do the right thing,” and we are dedicated to upholding this principle now more than ever.

Although SunPower has not yet provided a formal resolution regarding their warranty situation, please be assured that Earthlight stands firmly behind the products we have installed. We maintain direct relationships with all involved manufacturers and have a robust service department prepared to assist you today, tomorrow, and into the future.

We deeply value your trust and want you to feel confident that choosing Earthlight as your solar provider ensures continued protection and support.

We will keep you updated with any official information we receive regarding SunPower’s situation as it becomes available.

Thank you for your continued support and understanding.

Sincerely,

Sam Schneider
Chief Executive Officer
Earthlight Technologies

Frequently Asked Questions

How does the SunPower news impact Earthlight Technologies?

Earthlight Technologies operates independently from SunPower. As a family-owned and founder-led business since 2008, we are one of the leading companies in the solar installation and service industry. We remain committed to our customers and their solar solutions.

With SunPower going out of business, what happens to my warranty?

The status of SunPower’s warranties is currently uncertain. However, Earthlight Technologies’ workmanship warranty will remain effective, and we will continue to support you throughout the 25-year lifespan of your solar system. The Maxeon solar panels and Enphase inverter technology provided by SunPower are known for their high quality and durability. And on Aug. 6, Enphase announced that they will honor the terms of the product warranty for their microinverters which are used in SunPower solar systems. Read Enphase’s statement here, Enphase Warranty Announcement.

I have Waaree Solar Panels. Will I be affected by the SunPower bankruptcy?

If you have SunPower U-Series panels manufactured by Waaree, they are covered by both SunPower’s product and power warranty and Earthlight’s workmanship warranty. While Earthlight’s warranty will remain in place, the status of SunPower’s warranty coverage is currently unclear. We are working diligently to resolve this matter for our customers.

I use SunPower Monitoring (or PVS Monitoring). What will happen to my production monitoring?

The resolution of SunPower’s monitoring obligations is still pending through the bankruptcy process. We are actively seeking a solution and will update you as soon as more information becomes available.

Why is it taking so long to get a response about the SunPower bankruptcy?

Given the volume of inquiries related to the SunPower bankruptcy, our response times may be longer than usual. We appreciate your patience and understanding as we work to address each concern promptly.

Thank you for your patience and continued support.

Read more here.